Refund Policy
Last updated
Self-host is free, so there is nothing to refund. WordPress Pro has a 14-day refund. Cloud subscriptions are covered below.
Self-host (free, open source)
Since 31 October 2026 the self-hosted software is free and open source under the AGPL-3.0. There's nothing to pay, so there's nothing to refund.
If you bought a self-host license before that date, the 14-day refund window of your purchase still applies: email us within 14 days of paying and we'll refund it in full. We refund to the card you paid with, through Stripe. It usually shows up within 5 to 10 business days, depending on your bank.
WordPress Pro ($29, $59 or $79 a year)
Email us within 14 days of paying, for a first purchase or a renewal, and we'll refund that payment in full. You don't have to give a reason.
The free Affiliate Tracking plugin keeps every feature after a refund. Your order page stops showing keys, and you don't get updates or priority support for that year.
After 14 days
We don't refund after 14 days, unless the law where you live says otherwise. The version you bought keeps working for good, and you get updates for 1 year from the date you paid.
Cloud
Cloud starts with a 14-day free trial. Cancel before it ends and you're never charged.
After the trial, cloud payments aren't refunded, including for part of a month or year, unless the law where you live says otherwise. When you cancel, you keep access until the end of the period you paid for, and you aren't charged again.
If we charge you by mistake, we refund it in full.
How to ask
Email [email protected] with the subject "Refund request". We reply within 2 business days.
SAAS SEO AGENCY LLC
145 W 25th St, Fl 7, New York, NY 10001, United States
Phone: +1 (747) 365-5431